I rarely book in room massage while traveling but the event in Philadelphia that I had attended , had me standing for 5 hours straight! I was in some real pain all over my body as I suffer from fibromyalgia and needed a massage badly! The great customer service rep at Massage Philadelphia did the best job ever in getting a massage therapist to my room within 90 minutes of me calling and it was a Saturday. He was very attentive and understood my pain issues and really worked on getting me the appropriate therapist. Thanks Again!